Refund Policy
We want you to be happy with your purchase. Please review our policy below.
Damaged or Defective Items
If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at contact.vogelmarketing@gmail.com with your order number and a photo of the issue. We'll offer a replacement or refund.
Change of Mind
Due to the custom nature of our shipping process, we do not offer refunds for change-of-mind purchases once an order has shipped. Please review your order carefully before completing checkout.
Order Cancellations
Orders may be canceled for a full refund only if the request is made within 12 hours of purchase, before the order has been processed for shipment.
Non-Delivery
If your order does not arrive within the estimated delivery window, contact us and we will investigate with our shipping carrier and offer a resolution.
How to Request
Email contact.vogelmarketing@gmail.com with your order number. Refunds, once approved, are processed back to your original payment method within 5-10 business days.